Contact & service information

Planned service delivery timeframe

Real-money transfers are not yet available while licensing is in progress. The following describes the planned service.

Transfers are generally completed within 6–24 hours after payment is received and verified and all required customer and recipient information is complete. This is an estimate, not a guaranteed delivery time. Contact support for the expected availability date for your request.

Bank holidays, receiving-bank processing, or required verification may affect delivery. We will notify you of delays.

Cancellation and refunds

Within 30 minutes of payment

You may cancel without charge if the recipient has not collected the funds and they have not been deposited into the recipient’s account. For an eligible cancellation, we will refund the full amount paid, including transfer fees and taxes refundable under applicable law, within three business days of receiving your cancellation request.

After 30 minutes

Contact us immediately. We will attempt to stop the transfer, but cancellation depends on its processing stage. We will explain any available refund before proceeding. Your legal rights remain unaffected.

After delivery

A completed transfer generally cannot be recalled. This does not remove your rights concerning errors, unauthorized transactions, or other protections under applicable law.

How to request cancellation

Email support@pesoexpress.net with your name, transfer reference, address or telephone number, and reason for cancellation. Include enough information to identify your transfer. Do not include passwords or complete bank account details.

Cancellation requests are measured from when we receive them, including outside operating hours. The cancellation window begins with payment, not when staff verify your screenshot.

Business days

For applicable federal remittance deadlines, a business day is a day when we perform substantially all business functions. Weekends count when those functions are operating; a bank holiday does not automatically extend the deadline.

Transfer errors and missing funds

Report missing funds, incorrect amounts, or other transfer problems promptly to support@pesoexpress.net. Include your name, contact details, transfer reference, recipient, amount, and a description of the problem.

You may report an error within 180 days of the disclosed date the funds were supposed to be available. We will investigate and provide the remedy required by applicable law. These policies do not limit any statutory rights.